Shipping policy
🚚 Shipping & Order Processing Policy
At Essential Candle Supply, we strive to prepare and dispatch all orders as efficiently as possible.
Order Processing Time
Orders are processed and prepared for shipment during business days only (Monday–Friday, excluding statutory holidays).
Most orders are prepared within 1–2 business days.
Orders placed on Fridays, weekends, or holidays will be processed on the next business day.
Tracking Information & Carrier Pickup
Once your order has been prepared, you will receive a shipping confirmation email with tracking details.
Please note that receiving tracking information does not necessarily mean the parcel has already been collected by the shipping carrier.
In most cases, carriers pick up shipments from our warehouse on the following business day after the tracking number has been generated.
Estimated Delivery Times
Estimated delivery dates shown at checkout (such as “Next Day” or “Express Delivery”) are automatically generated by the carrier based on your location after the shipment has been picked up.
These transit time estimates are not controlled or guaranteed by Essential Candle Supply.
Local Pickup (Aurora, Ontario)
You can choose Local Pickup at checkout instead of shipping. There is no need to wait for a carrier, which is especially useful for heavy wax cases.
- We'll email you when your order is ready for pickup. Please wait for this email before coming.
- The pickup address and instructions are shown at checkout and in your ready-for-pickup email.
- Please bring your order number when you collect your order.
Additional Information
- Delivery timelines may be affected by carrier delays, weather conditions, peak seasonal volumes, or other factors beyond our control.
- Please ensure your shipping address is accurate and complete at checkout to avoid delays.
- Processing times may be slightly extended during high-volume periods.